Frequently Asked Questions

Simply click 'Get Started' on our homepage, create an account, and follow our step-by-step guided process. You can save your progress and return anytime.

You'll need your W-2 forms, 1099 forms, prior year tax return, Social Security numbers for you and dependents, and bank account information for direct deposit. See our complete checklist in the 2026 Tax Filing Information section.

Most simple returns take 15-30 minutes. More complex returns with itemized deductions or business income may take 1-2 hours. You can save your progress and return anytime.

Our Basic plan starts at $49 for federal returns. State returns and more complex filings are available in our Premium plan with custom pricing. See our Pricing page for details.

You only pay when you're ready to file your return. You can prepare your entire return for free and pay only when you're satisfied and ready to submit to the IRS.

Yes! If you find a larger refund with another service, we'll refund your filing fee plus $100. We also offer a 100% accuracy guarantee.

Most refunds are issued within 8-21 days when you e-file and choose direct deposit. Early filers typically receive refunds faster. You can track your refund status on the IRS website.

Yes! State tax filing is included free with our Premium plan, or available as an add-on with our Basic plan. We support all 50 states.

If you discover an error after filing, we can help you file an amended return (Form 1040-X) at no additional cost if the error was our fault. Otherwise, amended returns are available for a small fee.

Absolutely. We use 256-bit SSL encryption and store your data in SOC 2 certified data centers. Your information is protected with the same security standards used by banks.

Yes! All our plans include access to IRS-certified tax professionals. Premium plan customers get unlimited consultations year-round via phone, email, or live chat.

All returns include audit support. Premium plan customers receive full audit representation at no additional cost. We'll handle all IRS correspondence and represent you throughout the process.

Yes! Our Premium plan includes full support for self-employment income, Schedule C, quarterly estimated taxes, and business expense deductions.

We support cryptocurrency reporting including capital gains/losses from trading, mining income, and staking rewards. Our tax professionals can help ensure proper reporting.

Yes, we can help you file prior year returns (up to 3 years back) and amended returns. Contact our support team for assistance with back taxes.